Frequently Asked Questions


Q1. How do I order VIP tickets?

A. Simply navigate to the “TOURS” tab at the top of our website. From there, you may select the artist whose event you are looking for. On their page you will see our most up to date list of events for that artist, along with purchase links.

Q2. What is the difference between purchasing a package and an upgrade?

A. A “package” includes a premium seat ticket to the show, whereas an “upgrade” does not. Upgrade tickets allow purchasers who already have a seat ticket to attend the VIP events. Please note, you MUST have a seat ticket to purchase an upgrade.

Q3. What payment methods are accepted?

A. Our VIP packages and upgrades are available for online purchase only. We accept all major credit/debit cards. If you are purchasing from outside of the United States, we suggest contacting your financial institution or credit card company for assistance in completing the purchase.

Q4. Can I buy packages as a gift for someone else?

A. Absolutely! After completing your purchase, please contact us via email at with the subject line: “NAME CHANGE – [Artist] – [Date of show] – [Location of show]”. In the email, please include your name, the name of the person who will be attending, and an order number if applicable. Please note, name change requests made after one week prior can not always be honored due to timing constraints.

Q5. I can no longer attend! Can I get a refund, or give my tickets to someone else?

A. Unfortunately we have a no refund policy, but you can definitely transfer your tickets to someone else. Please contact us via email at with the subject line: “NAME CHANGE – [Artist] – [Date of show] – [Location of show]”. In the email, please include your name, the name of the person who will be attending, and an order number if applicable. Please note, name change requests made after one week prior can not always be honored due to timing constraints.

Q6. How will I receive my tickets?

A. If you purchase tickets directly from a venue or artist website, directions for obtaining tickets should be included on these sites. You will not need a physical ticket to partake in VIP events, as your name will be on a VIP list at the event. However, you will receive a confirmation email upon purchasing a VIP upgrade.

Q7. My package includes exclusive merchandise. How will I receive my package items?

A. VIP merchandise will either be distributed at the show or shipped to you (5-10 days post-show). VIP purchasers will receive an email with either specific instructions as to how to pick up your merchandise at the show, or requesting a mailing address for shipment.

Q8. My package includes VIP activities like a “Meet and Greet” at the show. When will I receive the details?

A. You will receive a detailed itinerary 1-3 days prior to show date. This itinerary will be sent via email to the email address you provided when you made the purchase.

Q9. Are there any age restrictions for VIP packages?

A. OMG VIP complies with the rules and regulations of each venue. Please contact the venue directly for more information about age restriction policies.

Q10. My child or guest is a minor. Do I need to buy a VIP package to escort them to the VIP activities?

A. Yes. Guests ages 12 and under will need to be accompanied by an adult. Accompanying adults must also purchase a VIP package in order to chaperone minors to the VIP activities. Guests over the age of 12 may attend the VIP activities without an adult.

Q11. How can I contact OMG! VIP?

A. You can contact customer service at: Please include as much detail as possible including full name, artist, show date, show location, package level, and your questions or request.

Q12: Are the seats included in VIP packages handicap/ wheelchair accessible?

A. Wheelchair accessibility will vary from venue to venue. Please contact the venue directly to inquire about VIP seating.

Q13: I require the assistance of a medical caretaker/ attendant; will they be able to accompany me inside the “Meet and Greet” event?

A. Yes. An additional VIP package is not required for a medical caretaker or attendant to accompany you into the M&G event, however please note they will not be able to participate in the event.

Q14: I just attended a Meet and Greet event and had my photo taken with [ARTIST]! Where is my photo going to be uploaded? Why hasn't it been uploaded yet?

A. Photos will be accessible online through our website. Our VIP managers do their best to upload photos 1-3 days after the show. If after that time your photo is still not uploaded, please email us with the specific event, your confirmation number, and a photo of yourself so that our team may locate your photo in our files.

Q15: Can I bring a personal item into the “Meet and Greet” for the artist to sign?

A. Unfortunately, due to time constraints we prohibit VIPs from bringing personal items to be signed.

Q16: Can I bring a gift for the artist?

A. Yes, but please be aware of each venue’s policy on what is allowed inside.

Q17: I just bought an upgrade for an event in 2 months. Why haven't I received an itinerary yet? When will I get event info?

A. Due to timing and logistics, we are normally unable to solidify event details until closer to the event date. You will receive your itinerary with specific event details and timing 1-3 days before the event.

Q18: I received the event itinerary and it asked me to reply to confirm. Do I need to do anything else? Did you get my reply? Con you confirm my confirm!?

A. We ask you reply directly to the emailed itinerary, that way we can confirm you’ve received the event information. There is nothing further you need to do to confirm. If we do not hear from you, we will email again, as well as follow up with a phone call – no need to worry if we got your confirmation, you’ll hear from us if we didn’t!

Q19: I bought tickets for my party but all the tickets have my name on them. Will everyone be able to get in?

A. You do not need physical tickets to check into the VIP events as we will have your name on a list. As long as your party checks in together, you will have no issues.

Q20: I see you've worked with [ARTIST] in the past! Do they have any upcoming VIP events? They have shows coming up, but I don't see any VIP events on your website!

A. We keep our website updated with our most current listing of events. If it’s not on our website, we are either not doing an event at that time, it has not gone on sale, or we haven’t received information on the event yet. Please monitor our website for updates.